Technical Client Experience Lead

Boldr; Tacloban; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

Boldr, located in Tacloban, Philippines, is seeking a dedicated leader for their Client Experience Technical team. This role is vital for leading technical support operations while enhancing client relationships and developing the skills of Team Captains.

The ideal candidate will ensure operational excellence and manage global support teams in dynamic SaaS environments. Responsibilities include improving customer experience outcomes, performance monitoring, and operational strategy execution.

Qualifications

• 4+ years of experience leading Technical Support or Customer Support Operations.
• 3+ years managing Team Leads or frontline support leaders.
• Experience supporting technology or SaaS products.

Responsibilities

• Lead operational review and client management activities.
• Monitor and improve performance against KPIs and SLAs.
• Develop and execute training initiatives for support teams.

Skills

Customer experience orientation

Analytical thinking

Leadership development

Operational management

Education

Bachelor’s Degree in a related field

Tools

Google Workspace

Zendesk

Salesforce

Job description

Boldr, located in Tacloban, Philippines, is seeking a dedicated leader for their Client Experience Technical team. This role is vital for leading technical support operations while enhancing client relationships and developing the skills of Team Captains.

The ideal candidate will ensure operational excellence and manage global support teams in dynamic SaaS environments. Responsibilities include improving customer experience outcomes, performance monitoring, and operational strategy execution.