Global Technical Client Experience Manager

BOLDR PH, INC.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Boldr PH, INC. is seeking a strategic leader to drive client experience and operational excellence across global, fast-paced SaaS and AI environments.

You will guide high-performing teams, own client relationships, and partner with stakeholders to deliver exceptional outcomes, scalability, and continuous improvement. This role emphasizes coaching, analytics, and cross-functional collaboration across regions.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 4+ years leading Technical Support or Client Experience teams.
• 3+ years managing Team Leads, Team Captains, or frontline leaders.
• Experience with SaaS, technology, AI, or highly technical products.
• Proven track record improving CSAT, QA, SLA, productivity and metrics.
• Strong coaching, leadership development and data-driven decision skills.

Responsibilities

• Develop and manage client relationships and operational performance.
• Oversee day-to-day support operations and performance reporting.
• Escalation management and continuous improvement planning.
• Coach Team Captains and develop leadership within teams.
• Collaborate across Ops, Training, Quality, and Sales to optimize delivery.

Skills

Client experience leadership

Data-driven decisions

People leadership

Education

Bachelor's Degree

Tools

Zendesk

Jira

Salesforce

HubSpot

Talkdesk

Job description

Boldr PH, INC. is seeking a strategic leader to drive client experience and operational excellence across global, fast-paced SaaS and AI environments.

You will guide high-performing teams, own client relationships, and partner with stakeholders to deliver exceptional outcomes, scalability, and continuous improvement. This role emphasizes coaching, analytics, and cross-functional collaboration across regions.