Technical Client Experience Lead

Boldrimpact; Tacloban; On-site; PHP 669,600 - 892,800; Full time

Job summary

Boldrimpact is seeking a dedicated leader for its Client Experience Technical team in Tacloban, Philippines. This role involves leading high-performing teams while ensuring exceptional customer support and managing client relationships.

With a strong focus on operational excellence, candidates should have significant experience in technical support management and a passion for building effective, empowered teams. The position offers the opportunity to make a meaningful impact in a rapidly evolving tech environment.

Qualifications

• 4+ years leading Technical Support or Client Experience teams.
• Experience managing Team Leads or frontline support leaders.
• Strong background in SaaS or technical product support.

Responsibilities

• Lead technical support operations in a fast-paced environment.
• Develop relationships with clients and internal partners.
• Monitor operational performance against KPIs and SLAs.

Skills

Customer experience focus

Leadership

Analytical skills

Problem-solving

Operational discipline

Data-driven decision making

Education

Bachelor’s Degree in a related field or equivalent experience

Tools

Zendesk

Jira

Salesforce

HubSpot

Google Workspace

Job description

Boldrimpact is seeking a dedicated leader for its Client Experience Technical team in Tacloban, Philippines. This role involves leading high-performing teams while ensuring exceptional customer support and managing client relationships.

With a strong focus on operational excellence, candidates should have significant experience in technical support management and a passion for building effective, empowered teams. The position offers the opportunity to make a meaningful impact in a rapidly evolving tech environment.