Technical Client Experience Lead

Boldrimpact; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Boldrimpact in Manila is seeking a dedicated leader for their Client Experience Technical team. This role requires managing high-performing technical support operations to ensure exceptional customer experiences.

The ideal candidate will lead operational strategies, monitor KPIs, and develop Team Captains into successful leaders. A passion for customer support excellence and technical environments is essential, along with a Bachelor's degree and relevant experience.

Qualifications

• 4+ years of experience leading Technical Support or Client Experience teams.
• 3+ years managing Team Leads or Supervisors.
• Experience supporting SaaS, technology, or AI products.

Responsibilities

• Lead high-performing technical support operations.
• Monitor operational health and performance against KPIs.
• Develop and maintain authentic relationships with Client stakeholders.

Skills

Technical Support Leadership

Client Relationship Management

Operational Excellence

Coaching and Development

Data-Driven Decision Making

Education

Bachelor’s Degree in a related field

Tools

Zendesk

Jira

Salesforce

Google Workspace

Job description

Boldrimpact in Manila is seeking a dedicated leader for their Client Experience Technical team. This role requires managing high-performing technical support operations to ensure exceptional customer experiences.

The ideal candidate will lead operational strategies, monitor KPIs, and develop Team Captains into successful leaders. A passion for customer support excellence and technical environments is essential, along with a Bachelor's degree and relevant experience.