Customer-Focused Technical Support Specialist

Boldrimpact; Tacloban; On-site; PHP 223,200 - 334,800; Full time

Job summary

Boldrimpact in Tacloban, Philippines is seeking a Technical Support Specialist responsible for addressing customer inquiries and resolving complaints related to the client's products. This role requires excellent communication skills and a passion for client satisfaction.

The ideal candidate will have at least a bachelor’s degree and three years of relevant technical support experience. You will work on various tasks to deliver high-quality customer service while being aligned with Boldr’s core values.

Qualifications

• Minimum of 3 years of experience in Technical Support.
• Excellent English communication skills.
• Basic knowledge of IT networks and cloud-based applications.

Responsibilities

• Compose thoughtful responses to customer requests.
• Interact with customers for prompt service.
• Log and manage customer support tickets.
• Identify opportunities for process improvement.

Skills

Analytical thinking

Client satisfaction

Proactive attitude

Adaptability

Strong communication skills

Education

Bachelor's degree in any field

Tools

Google Drive

Google Sheets

Microsoft Office

Job description

Boldrimpact in Tacloban, Philippines is seeking a Technical Support Specialist responsible for addressing customer inquiries and resolving complaints related to the client's products. This role requires excellent communication skills and a passion for client satisfaction.

The ideal candidate will have at least a bachelor’s degree and three years of relevant technical support experience. You will work on various tasks to deliver high-quality customer service while being aligned with Boldr’s core values.