Global Technical Support & Client Experience Leader

BOLDR PH, INC.; Leyte; On-site; PHP 1,674,000 - 2,567,000; Full time

Job summary

Boldr is seeking a proactive leader to steer our Client Experience Technical team, guiding high-performing support operations and strengthening client relationships across global programs. You will own program outcomes, drive quality, and scale practices for long-term success.

You’ll oversee day-to-day communications, performance reporting, and escalation management while developing Team Captains into capable leaders.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years leading technical support or client experience teams.
• Experience with SaaS, AI, or technology products.

Responsibilities

• Lead high-performing support operations and client relationships.
• Manage day-to-day program performance and escalations.
• Coach Team Captains and develop leaders across global teams.
• Develop scalable processes and ensure CSAT and QoS targets.

Skills

Client experience leadership

Operational management

People development

Data-driven decision making

Cross-functional collaboration

SaaS/AI familiarity

Education

Bachelor’s Degree in related field

Tools

Zendesk

Jira

Salesforce

HubSpot

Talkdesk

Job description

Boldr is seeking a proactive leader to steer our Client Experience Technical team, guiding high-performing support operations and strengthening client relationships across global programs. You will own program outcomes, drive quality, and scale practices for long-term success.

You’ll oversee day-to-day communications, performance reporting, and escalation management while developing Team Captains into capable leaders.