Global Client Experience & Technical Ops Lead

BOLDR PH, INC.; Metro Manila; On-site; PHP 1,400,000 - 2,800,000; Full time

Job summary

Boldr PH, INC. is seeking a results-driven leader to run our Client Experience Tech team. You’ll own operations, optimize the client journey, and drive outcomes across global support programs in fast-paced SaaS and AI settings.

You will coach Team Captains, oversee performance metrics, and partner with teams to ensure scalable, high-quality support. This role emphasizes accountability, continuous improvement, and strong client partnerships.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience leading Technical Support or Client Experience teams is a plus.
• Strong knowledge of client-facing operations and metrics.

Responsibilities

• Develop and maintain authentic relationships with Client stakeholders and internal partners.
• Serve as the primary operational point of contact for assigned programs.
• Execute regular operational reviews with Client stakeholders and Boldr leadership.

Skills

Team leadership

Client relationship management

Operational excellence

Data-driven decision making

Training & coaching

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s Degree in a related field

Tools

Zendesk

Jira

Salesforce

HubSpot

Talkdesk

Job description

Boldr PH, INC. is seeking a results-driven leader to run our Client Experience Tech team. You’ll own operations, optimize the client journey, and drive outcomes across global support programs in fast-paced SaaS and AI settings.

You will coach Team Captains, oversee performance metrics, and partner with teams to ensure scalable, high-quality support. This role emphasizes accountability, continuous improvement, and strong client partnerships.