Senior Tech Support Lead: AI-Driven Ops & Client Success

Boldr; Pasig; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Boldr is seeking a Senior Team Captain, Tech Support in Pasig to lead high-performing technical support and operations teams, ensuring exceptional client outcomes and continuous improvement. You will bridge client expectations, team performance, and technical delivery, developing people, driving operational results, and guiding complex escalations with automation and AI-enabled solutions.

You’ll thrive with strong leadership, technical know-how, business sense, and a passion for coaching and

Qualifications

• 5+ years of experience leading technical support, IT operations, managed services, or technical customer operations teams.
• Strong communication, presentation, and interpersonal skills; ability to coach and develop talent.
• Ability to manage complex escalations and drive continuous improvement initiatives.

Responsibilities

• Build trusted relationships with client stakeholders and internal partners.
• Lead, coach, and develop Team Captains, Technical Leads, and contributors.
• Own operational performance against KPIs, SLAs, and client objectives; drive efficiency.

Skills

Team leadership

Client relationship

Incident management

Operational excellence

AI & automation

Job description

Boldr is seeking a Senior Team Captain, Tech Support in Pasig to lead high-performing technical support and operations teams, ensuring exceptional client outcomes and continuous improvement. You will bridge client expectations, team performance, and technical delivery, developing people, driving operational results, and guiding complex escalations with automation and AI-enabled solutions.

You’ll thrive with strong leadership, technical know-how, business sense, and a passion for coaching and