Technical Architect - ServiceNow

Tech Mahindra; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Tech Mahindra is seeking a ServiceNow Technical Architect to define the strategic direction, architecture, governance, and standards for the ServiceNow platform in a Manila-based team. The role focuses on scalable, secure, and reliable platform solutions aligned with business objectives while enabling long-term modernization.

You will lead architecture roadmaps, guide modernization efforts, and ensure governance across ITSM, ITOM, CMDB, and integrations, driving best practices and out-of-the-box

Qualifications

• Must have deep expertise in ServiceNow platform architecture and administration.
• Knowledge of CMDB, Discovery, ITAM, CSDM, Integration Hub, and platform governance.
• Understanding of cloud architecture, APIs, security, identity management, and integrations.
• Strong stakeholder management, communication, and leadership skills.
• Ability to balance business needs with platform sustainability and technical excellence.

Responsibilities

• Define and maintain the ServiceNow platform architecture roadmap.
• Translate business objectives into architectural solutions and implementation blueprints.
• Establish platform engineering standards, best practices, and governance frameworks.
• Guide platform modernization and technical debt reduction initiatives.
• Act as the technical authority for ServiceNow platform capabilities.
• Provide architectural guidance across ITSM, ITOM, ITAM, CMDB, Discovery, Integrations, SPM, Security Operations, and other modules.
• Review and approve solution designs to ensure alignment with platform standards.
• Drive adoption of ServiceNow out-of-the-box functionality and minimize unnecessary customization.
• Establish governance policies, standards, and procedures.
• Monitor platform health, performance, security, and scalability.

Skills

ServiceNow Arch

Platform Admin

CMDB

Discovery

ITAM

CSDM

Integration Hub

Security & Identity

Stakeholder Leadership

Education

Bachelor's degree in a related field

Tools

ServiceNow Platform

Cloud Architecture

APIs

Job description

ServiceNow Technical Architect is responsible for defining the strategic direction, architecture, governance, and technical standards of the ServiceNow platform. The role ensures that platform solutions are scalable, secure, reliable, and aligned with business objectives while enabling long-term platform growth and modernization.

Key Responsibilities

• Define and maintain the ServiceNow platform architecture roadmap
• Translate business objectives and requirements into architectural solutions and implementation blueprints
• Establish platform engineering standards, best practices, and governance frameworks
• Guide platform modernization and technical debt reduction initiatives
• Act as the technical authority for ServiceNow platform capabilities
• Provide architectural guidance across ITSM, ITOM, ITAM, CMDB, Discovery, Integrations, SPM, Security Operations, and other modules
• Review and approve solution designs to ensure alignment with platform standards
• Drive adoption of ServiceNow out-of-the-box functionality and minimize unnecessary customization
• Establish governance policies, standards, and procedures
• Monitor platform health, performance, security, and scalability

What We’re Looking For

• Deep expertise in ServiceNow platform architecture and administration
• Knowledge of CMDB, Discovery, ITAM, CSDM, Integration Hub, and platform governance
• Understanding of cloud architecture, APIs, security, identity management, and integrations
• Strong stakeholder management, communication, and leadership skills
• Ability to balance business needs with platform sustainability and technical excellence