ServiceNow Developer

GSS HR Solutions Private Limted; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

GSS HR Solutions Private Limted seeks an experienced ServiceNow Platform Engineer to ensure stability, security, and performance across production and non-production environments. You will lead upgrades, manage access controls, and guide developers in best practices.

The role requires deep knowledge of ServiceNow development and administration, SSO with SAML/OIDC, and integration with external systems. Strong problem-solving and communication skills are essential.

Qualifications

• 10+ years of hands-on experience administering and maintaining ServiceNow including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
• Experience implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).
• Experience integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.
• Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.
• Familiarity with the SAFe Agile framework is preferred.

Responsibilities

• Ensure platform stability and usability across production and non-production environments.
• Conduct application maintenance, including performance tuning, monitoring, and issue resolution.
• Oversee incident support and troubleshooting related to the platform.
• Lead planning and execution of platform upgrades.
• Manage instance security, including user/group access, administrative controls, and access control lists.
• Provide configuration guidance and support to developers.
• Maintain a secure and hardened platform environment.
• Establish and enforce security standards across the platform.
• Validate technical design and integration requirements to support data exchange between systems.
• Maintain integrations between ServiceNow and internal applications or systems.
• Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Skills

ServiceNow dev

ServiceNow admin

Java

SSO

OIDC

System integration

Security hardening

Problem solving

Communication

Tools

SAML

OIDC

Job description

To thrive in the role of a ServiceNow Platform Administrator, you should be capable of engineering the platform with a focus on security, reliability, scalability, and cost-efficiency. This position offers the opportunity to deepen your understanding of ServiceNow’s diverse capabilities. Success in this role also requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.

As a ServiceNow Platform Engineer, you will:

• Ensure platform stability and usability across both production and non-production environments.
• Conduct application maintenance, including performance tuning, monitoring, and issue resolution.
• Oversee incident support and troubleshooting related to the platform.
• Lead planning and execution of platform upgrades.
• Manage instance security, including user/group access, administrative controls, and access control lists.
• Provide configuration guidance and support to developers.
• Maintain a secure and hardened platform environment.
• Establish and enforce security standards across the platform.
• Validate technical design and integration requirements to support data exchange between systems.
• Maintain integrations between ServiceNow and internal applications or systems.
• Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Experience - 10 years

• Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
• Hands‑on expertise in implementing Single Sign‑On (SSO) solutions using SAML and OpenID Connect (OIDC).
• Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.
• Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.
• Familiarity with the SAFe Agile framework is preferred.

Skills

• Experience with ServiceNow development and administration.
• Experience with Java or a similar object-oriented language.
• Knowledge of data structures, algorithms, object-oriented design, and design patterns.
• Analytical and design skills to solve complex problems.
• Knowledge of ServiceNow ITIL processes and best practices.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills to interact with stakeholders and team members.