ServiceNow Platform Architect & Roadmap Lead

Tech Mahindra; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Tech Mahindra is seeking a ServiceNow Technical Architect to define the strategic direction, architecture, governance, and standards for the ServiceNow platform in a Manila-based team. The role focuses on scalable, secure, and reliable platform solutions aligned with business objectives while enabling long-term modernization.

You will lead architecture roadmaps, guide modernization efforts, and ensure governance across ITSM, ITOM, CMDB, and integrations, driving best practices and out-of-the-box

Qualifications

• Must have deep expertise in ServiceNow platform architecture and administration.
• Knowledge of CMDB, Discovery, ITAM, CSDM, Integration Hub, and platform governance.
• Understanding of cloud architecture, APIs, security, identity management, and integrations.
• Strong stakeholder management, communication, and leadership skills.
• Ability to balance business needs with platform sustainability and technical excellence.

Responsibilities

• Define and maintain the ServiceNow platform architecture roadmap.
• Translate business objectives into architectural solutions and implementation blueprints.
• Establish platform engineering standards, best practices, and governance frameworks.
• Guide platform modernization and technical debt reduction initiatives.
• Act as the technical authority for ServiceNow platform capabilities.
• Provide architectural guidance across ITSM, ITOM, ITAM, CMDB, Discovery, Integrations, SPM, Security Operations, and other modules.
• Review and approve solution designs to ensure alignment with platform standards.
• Drive adoption of ServiceNow out-of-the-box functionality and minimize unnecessary customization.
• Establish governance policies, standards, and procedures.
• Monitor platform health, performance, security, and scalability.

Skills

ServiceNow Arch

Platform Admin

CMDB

Discovery

ITAM

CSDM

Integration Hub

Security & Identity

Stakeholder Leadership

Education

Bachelor's degree in a related field

Tools

ServiceNow Platform

Cloud Architecture

APIs

Job description

Tech Mahindra is seeking a ServiceNow Technical Architect to define the strategic direction, architecture, governance, and standards for the ServiceNow platform in a Manila-based team. The role focuses on scalable, secure, and reliable platform solutions aligned with business objectives while enabling long-term modernization.

You will lead architecture roadmaps, guide modernization efforts, and ensure governance across ITSM, ITOM, CMDB, and integrations, driving best practices and out-of-the-box