ServiceNow Platform Administrator

PRI Global; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

PRI Global is seeking an experienced ServiceNow Platform Administrator to configure, manage, and maintain the ServiceNow environment across production and non-production settings. The role emphasizes reliability, security, and scalable IT operations.

You will collaborate with product teams, developers, and stakeholders to support business needs while expanding your expertise in ServiceNow administration and platform engineering.

Qualifications

• Experience in ServiceNow administration and platform maintenance including upgrades, performance monitoring and tuning, system hardening, integration implementation.
• Hands-on experience implementing SSO using SAML and OpenID Connect (OIDC).
• Experience integrating ServiceNow with Entra ID, endpoint management solutions, security platforms, and observability tools.
• Strong expertise in ServiceNow instance and database performance optimization.

Responsibilities

• Administer and maintain ServiceNow instances across production and non-production environments.
• Monitor and optimize ServiceNow performance through tuning and issue resolution.
• Plan and execute ServiceNow platform upgrades and ongoing maintenance.
• Manage user accounts, groups, roles, ACLs, and administrative access controls.
• Configure ServiceNow applications and modules to meet business requirements; provide configuration guidance to developers.
• Maintain platform security, system hardening, and data integrity.
• Establish and enforce platform security standards.
• Validate data exchange designs and integration requirements across systems.
• Implement and maintain ServiceNow integrations with internal and external systems (Entra ID, endpoint management, security platforms, observability tools).
• Collaborate with product teams and drive platform initiatives.

Skills

ServiceNow administration

Platform maintenance

SSO + SAML/OIDC

Azure DevOps

Observability tools

SAFe familiarity

Troubleshooting

Tools

ServiceNow

Entra ID

Azure DevOps

Observability tools

Job description

Platform Engineering | ServiceNow Administration | IT Operations

Join our Clients' IT Operation and Foundation team as a ServiceNow Platform Administrator. In this role, you will configure, manage, and maintain the ServiceNow platform, supporting secure, reliable, scalable, and cost-efficient operations across production and non-production environments.

You will collaborate with product teams, developers, and stakeholders to support business needs while expanding your technical and professional capabilities across ServiceNow administration and platform engineering.

Key Responsibilities

• Administer and maintain ServiceNow instances, ensuring platform stability, availability, and usability across production and non-production environments.
• Monitor and optimize ServiceNow instance and database performance through performance tuning, application maintenance, and issue resolution.
• Troubleshoot platform incidents and technical issues, driving timely resolution and reliable service delivery.
• Plan and execute ServiceNow platform upgrades and ongoing maintenance.
• Manage user accounts, groups, roles, access control lists (ACLs), and administrative access controls.
• Configure ServiceNow applications and modules to meet business requirements, and provide configuration guidance to developers.
• Maintain platform security, system hardening, and data integrity.
• Establish and enforce platform security standards.
• Validate technical designs and integration requirements to enable data exchange between systems.
• Implement and maintain ServiceNow integrations with internal applications and external systems, including Entra ID, endpoint management, security platforms, and observability tools.
• Collaborate across product teams, learn new capabilities and business processes, and proactively drive platform initiatives.

Experience and Qualifications

Experience required: 10 years.

• Proven experience in ServiceNow administration and platform maintenance, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
• Hands-on experience implementing Single Sign-On (SSO) using SAML and OpenID Connect (OIDC).
• Experience integrating ServiceNow with Entra ID, endpoint management solutions, security platforms, and observability tools.
• Strong expertise in ServiceNow instance and database performance optimization.
• Preferred: familiarity with the SAFe Agile framework.

Technical and Professional Skills

• ServiceNow development, platform administration, and application configuration.
• Java or a similar object-oriented programming language.
• Data structures, algorithms, object-oriented design, and design patterns.
• Analytical thinking, technical design, and complex problem-solving.
• ITIL processes and ServiceNow best practices.
• Azure fundamentals and Azure DevOps.
• Independent troubleshooting, continuous learning, and a proactive approach to new initiatives.
• Clear communication, stakeholder collaboration, and a team-oriented mindset.