Technical Ads Support (E-Commerce Social Media)

Dencom Consultancy and Manpower Services; Pasig; On-site; PHP 201,000 - 357,000; Full time

Job summary

A consultancy and manpower services provider is seeking a Technical Ads Support Specialist to join their e-commerce social media team in Pasig, Metro Manila. This full-time role involves providing technical support for online advertising campaigns, troubleshooting issues, and ensuring client satisfaction. Ideal candidates have a diploma and 1-3 years of experience in a related field and are familiar with advertising platforms like Facebook Ads and Google Ads.

Qualifications

• 1-3 years of experience in technical support or related field.
• Familiarity with social media advertising platforms required.
• Strong communication skills in writing and speaking.

Responsibilities

• Provide technical and operational support to advertisers.
• Troubleshoot ad delivery and billing issues.
• Analyze campaign data and provide insights.
• Analyze campaign data and provide insights and recommendations.
• Coordinate with internal support and escalation teams to resolve complex issues.
• Maintain professionalism and customer satisfaction through written and verbal communications.
• Stay updated on latest advertising tools, features, and policies.

Skills

Technical support

Ad operations

Troubleshooting

Customer satisfaction

Data analysis

Education

Diploma

Tools

Facebook Ads

Google Ads

TikTok Ads

Job description

Technical Ads Support (E-Commerce Social Media)

Dencom Consultancy and Manpower Services

Negotiable

On‑site – Pasig, 1–3 Yrs Exp, Diploma, Full‑time

Job Description

We are looking for a Technical Ads Support Specialist to join our growing e‑commerce social media support team. The role focuses on assisting advertisers and business owners with their online advertising campaigns — ensuring smooth ad operations, resolving technical issues, and providing excellent client service.

Key Responsibilities:

• Provide technical and operational support to advertisers using social media and e‑commerce advertising platforms (e.g., Facebook Ads, TikTok Ads, Google Ads).
• Troubleshoot issues related to ad delivery, billing, targeting, and policy compliance.
• Guide clients through campaign setup, optimization, and best practices for better ad performance.
• Analyze campaign data and provide insights or recommendations for improvement.
• Coordinate with internal support and escalation teams to resolve complex issues efficiently.
• Maintain a high level of professionalism and customer satisfaction through written and verbal communications.
• Stay updated on the latest advertising tools, features, and policies in the digital marketing industry.

Working Location

Robinsons Cyberscape Gamma by RL Commercial REIT, Inc. (RCR). H3Q6+47G, Topaz and Ruby Roads, Pasig, Metro Manila, Philippines