Technical Ads Support (E-Commerce Social Media)

Dencom Consultancy & Manpower Services; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading consultancy firm in the Philippines is seeking a Technical Ads Support Specialist to enhance its e-commerce social media support team. The successful candidate will provide operational and technical support to advertisers, troubleshoot ad-related issues, guide clients in campaign setup and optimization, and analyze campaign performance. Strong customer service skills and experience with advertising platforms are essential for this full-time role.

Qualifications

• Experience with social media and e-commerce advertising platforms.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.

Responsibilities

• Provide technical and operational support to advertisers using social media and e-commerce advertising platforms.
• Troubleshoot issues related to ad delivery, billing, targeting, and policy compliance.
• Guide clients through campaign setup, optimization, and best practices for better ad performance.
• Analyze campaign data and provide insights or recommendations for improvement.
• Coordinate with internal support and escalation teams to resolve complex issues efficiently.
• Maintain a high level of professionalism and customer satisfaction.
• Stay updated on the latest advertising tools, features, and policies.

Job description

Technical Ads Support (E-Commerce Social Media)

We are looking for a Technical Ads Support Specialist to join our growing e‑commerce social media support team. The role focuses on assisting advertisers and business owners with their online advertising campaigns, ensuring smooth ad operations, resolving technical issues, and providing excellent client service.

Key Responsibilities

• Provide technical and operational support to advertisers using social media and e‑commerce advertising platforms (e.g., Facebook Ads, TikTok Ads, Google Ads).
• Troubleshoot issues related to ad delivery, billing, targeting, and policy compliance.
• Guide clients through campaign setup, optimization, and best practices for better ad performance.
• Analyze campaign data and provide insights or recommendations for improvement.
• Coordinate with internal support and escalation teams to resolve complex issues efficiently.
• Maintain a high level of professionalism and customer satisfaction through written and verbal communications.
• Stay updated on the latest advertising tools, features, and policies in the digital marketing industry.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industry

Human Resources Services