Technical Account Manager: Drive Client Tech Success

MicroSourcing International; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare on day one

Paid time-off

Job summary

MicroSourcing is seeking a Technical Account Manager to support internationally based Client Success Managers and Account Teams. You will deliver high-quality remote engagement, coordinate day-to-day client interactions, and ensure service delivery through effective communication and problem solving.

The role focuses on leveraging technical domain expertise for solution adoption, onboarding, and ongoing client satisfaction across telco-related products and services.

Qualifications

• 2–4 years of experience in client success, service delivery, or account support.
• Strong verbal and written communication for remote engagement.
• Familiarity with Contact Centre technologies and SD-WAN solutions.
• Experience contributing to account success through proactive client support.

Responsibilities

• Serve as a remote technical point of contact with client stakeholders.
• Develop relationships by understanding client needs and aligning to technical outcomes.
• Support onboarding activities for smooth solution adoption.
• Address client technical inquiries, issues, and escalations promptly.
• Provide technical recommendations to drive adoption of products and services.
• Monitor client health and highlight risks, opportunities, or trends.
• Prepare client health reports, service reviews, and value realization slides.
• Collaborate with delivery, project management, and operations for timely implementations.
• Provide advisory input on Contact Centre and SD-WAN alignment with client requirements.
• Support knowledge transfer sessions and user adoption initiatives.
• Capture client feedback to improve customer experience and delivery processes.
• Stay current with Contact Centre, UC, and SD-WAN technologies for guidance.
• Participate in vendor programs and certifications as assigned.
• Assist with cross-sell and up-sell opportunities through discovery.

Skills

Client success

Account support

Communication

Team coordination

Tools

NiceCX

Cisco EX

MS Teams

Webex Calling

SD-WAN

Job description

MicroSourcing is seeking a Technical Account Manager to support internationally based Client Success Managers and Account Teams. You will deliver high-quality remote engagement, coordinate day-to-day client interactions, and ensure service delivery through effective communication and problem solving.

The role focuses on leveraging technical domain expertise for solution adoption, onboarding, and ongoing client satisfaction across telco-related products and services.