Onsite Technical Account Manager - Telco & SD-WAN

Manatal; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Career growth

Inclusive team culture

Job summary

MicroSourcing in Taguig (BGC) is seeking a Technical Account Manager to provide technical support to client success teams, ensuring clients achieve their business objectives using our products and services.

You will apply expertise in Contact Centre and SD-WAN technologies to guide solution adoption, support onboarding, and coordinate with delivery, sales, and support groups to deliver a high-quality remote engagement.

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid-market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) and SD-WAN solutions.
• Experience in contributing to account success through proactive client support and operational insight.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations to drive utilisation and successful adoption of Products and Services.
• Proactively monitor client health and highlight risks, opportunities, or service trends.
• Support the preparation of client health reports, service reviews, and value realization presentations.
• Collaborate with internal delivery, project management, and operations teams to support timely solution implementation.
• Provide technical advisory input on Contact Centre and SD-WAN solution alignment with client requirements.
• Support knowledge transfer sessions and user adoption initiatives.
• Capture and analyse client feedback to improve customer experience and internal delivery processes.
• Stay current with relevant technologies to provide informed guidance and support.
• Participate in vendor-based programs, certifications, and success frameworks as assigned.

Skills

NiceCX

Cisco

MS Teams

Webex Calling

SD-WAN

Job description

MicroSourcing in Taguig (BGC) is seeking a Technical Account Manager to provide technical support to client success teams, ensuring clients achieve their business objectives using our products and services.

You will apply expertise in Contact Centre and SD-WAN technologies to guide solution adoption, support onboarding, and coordinate with delivery, sales, and support groups to deliver a high-quality remote engagement.