Client Success Specialist - Telco Solutions & Adoption

MicroSourcing; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off

Performance bonuses

Career growth opportunities

Job summary

MicroSourcing is seeking a Client Success Specialist to support internationally based Client Success Managers and Account Teams from a remote or onsite capacity in the Philippines. The role focuses on leveraging technical domain expertise to ensure client objectives are achieved using our products and services.

You will monitor client health, provide technical advisory input for solution alignment, and collaborate with delivery and sales teams to foster value realization throughout the client

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid‑market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex Calling) and SD‑WAN solutions.
• Experience in contributing to account success through proactive client support and operational insight.
• Strong organizational and coordination skills in distributed team environments.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations and insights to drive utilization and successful adoption of Products and Services.

Skills

Client success

Account support

Communication

Remote engagement

Proactive client support

Organizational skills

Coordination in distributed teams

Technical advisory

Tools

NiceCX

Cisco

MS Teams

Webex Calling

SD-WAN tools

Job description

MicroSourcing is seeking a Client Success Specialist to support internationally based Client Success Managers and Account Teams from a remote or onsite capacity in the Philippines. The role focuses on leveraging technical domain expertise to ensure client objectives are achieved using our products and services.

You will monitor client health, provide technical advisory input for solution alignment, and collaborate with delivery and sales teams to foster value realization throughout the client