Technical Account Associate — Enterprise Client Success

TrustArc; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health, Vision, and Dental Care

PTO Program

Work from Home as a choice

Continuing Education Program

Employee referral program

Job summary

TrustArc is a leader in data privacy, offering end-to-end privacy management solutions and strong client partnerships. This Associate Technical Account Manager I role focuses on successful product integration and relationship building with small to enterprise clients, aiming to improve satisfaction and retention.

You will troubleshoot, provide technical guidance during deployment, and collaborate across Product, Engineering, and Sales to expand adoption and value of TrustArc products.

Qualifications

• Bachelor's degree and 1-2 years of experience in software technical support account management, or a technical customer-facing role.
• Understanding of technological platforms and web infrastructure.
• Understanding of technical documentation including product specs and API integrations.
• Intermediate knowledge in Microsoft Excel.
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug.
• Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level).
• Ability to work effectively cross‑functionally with Product, Engineering, and Sales.
• Ability to work effectively in a fast‑paced environment and take the initiative to learn products quickly.
• Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences.
• Strong project-management skills.

Responsibilities

• Manage and provide Tier 1 technical support for TrustArc‚ Cookie Consent Manager solution.
• Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers.
• Understand customer needs and translate this need into strategic solutions and recommendations.
• Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products.
• Identify opportunities to help expand customer adoption of TrustArc products.
• Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations.
• Utilize various client-based tools and applications for customer management and servicing.
• Actively contribute to the development and documentation of the product and enforcement of processes and policies.
• Work and partner with others within a team-based environment.
• Transfer/escalate customers to appropriate departments when required.
• Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why.

Skills

Customer-facing role

Tech support

Account management

Web platforms

HTML/CSS/JS

Excel

Cross-functional work

Communication skills

Education

Bachelor's degree

Tools

API integrations

Zendesk

Microsoft Excel

Job description

TrustArc is a leader in data privacy, offering end-to-end privacy management solutions and strong client partnerships. This Associate Technical Account Manager I role focuses on successful product integration and relationship building with small to enterprise clients, aiming to improve satisfaction and retention.

You will troubleshoot, provide technical guidance during deployment, and collaborate across Product, Engineering, and Sales to expand adoption and value of TrustArc products.