Strategic Customer Success Partner

LM Wind Power / GE; Philippines; Remote; PHP 3,717,000 - 7,435,000; Full time

Benefits offered by this job

SOAR program

Volunteer Time Off

Paid Time Off

Employee Assistance Program

Job summary

First Advantage is seeking an Associate Customer Success Partner to manage a portfolio of 10+ enterprise accounts, focusing on retention, expansion, and growth. You will stay current with our solutions, collaborate with product, operations, and finance, and drive adoption and satisfaction across client stakeholders.

The role requires strong communication, a strategic mindset, and the ability to lead quarterly business reviews, renewals, and pricing discussions.

Qualifications

• 3–5 years consultative account management experience for national and/or global accounts.
• Experience upselling and cross-selling technology solutions/products to an assigned book of business.
• Exhibits business maturity and a professional demeanor when working with executive-level customers.
• BS/BA or equivalent; MBA optional but preferred.

Responsibilities

• Act as the primary contact for assigned customers and coordinate cross-functional needs.
• Identify gaps in customer programs and propose improvements and pricing strategies.
• Deliver quarterly business reviews with clear insights and outcomes.
• Prepare renewal proposals and manage contract events and approvals.
• Meet or exceed retention, growth, and upsell quotas.

Skills

Consultative account management

Upselling & cross-selling

Executive communication

Organization & analysis

MS Office proficiency

Education

BS/BA or equivalent

MBA (optional)

Tools

MS Office (Word/PowerPoint/Excel)

Job description

First Advantage is seeking an Associate Customer Success Partner to manage a portfolio of 10+ enterprise accounts, focusing on retention, expansion, and growth. You will stay current with our solutions, collaborate with product, operations, and finance, and drive adoption and satisfaction across client stakeholders.

The role requires strong communication, a strategic mindset, and the ability to lead quarterly business reviews, renewals, and pricing discussions.