Associate Technical Account Manager I | Remote Growth

Icon Ventures; Cebu City; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, and Dental Care

PTO Program

Computer + Welcome Package

Continuing Education Program

Employee referral program of Php 20,000

Job summary

A leading data privacy company is seeking an Associate Technical Account Manager to oversee the integration of their products and ensure client satisfaction. The role requires managing technical support inquiries and fostering strong relationships with clients. Qualifications include a Bachelor's degree and 1-2 years of experience in technical support or customer-facing roles, along with strong project management and communication skills. This position offers a competitive compensation package and supports a work-from-home lifestyle.

Qualifications

• 1-2 years of experience in software technical support or technical customer-facing role.
• Understanding of technological platforms and web infrastructure.
• Excellent communication skills in client interactions.

Responsibilities

• Manage Tier 1 technical support for the Cookie Consent Manager solution.
• Provide technical assistance during the implementation of TrustArc products.
• Maintain organized documentation of projects.

Skills

Customer relationship skills

Technical documentation understanding

Project-management skills

Knowledge of HTML/CSS/JavaScript

Education

Bachelor's degree

Tools

Microsoft Excel

Zendesk

Job description

A leading data privacy company is seeking an Associate Technical Account Manager to oversee the integration of their products and ensure client satisfaction. The role requires managing technical support inquiries and fostering strong relationships with clients. Qualifications include a Bachelor's degree and 1-2 years of experience in technical support or customer-facing roles, along with strong project management and communication skills. This position offers a competitive compensation package and supports a work-from-home lifestyle.