Global Account Success Partner – Growth & Retention

LM Wind Power / GE; Hinoba-an; On-site; PHP 4,316,000 - 6,165,000; Full time

Benefits offered by this job

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR program

Job summary

First Advantage is seeking an Associate Customer Success Partner to manage a portfolio of enterprise accounts, focusing on retention, expansion, and growth. The role requires staying current with FA solutions and collaborating with cross-functional teams to deliver tailored outcomes.

Ideal candidates will have 3–5 years in consultative account management, strong communication skills, and the ability to drive revenue through strategic engagement and contract renewals.

Qualifications

• 3–5 years consultative account management experience.
• Experience upselling and cross-selling technology solutions/products.
• Exhibits business maturity and a professional demeanor with executive-level customers.
• Strong oral and written communication, and presentation skills.
• Willing and able to travel up to 30%.
• Minimum 3 years of virtual work experience; East/remote time zones preferred.

Responsibilities

• Act as the primary contact for assigned customers; manage communications and needs.
• Identify gaps in customer programs and opportunities for improvement.
• Propose pricing strategies and terms for contract renewals with approvals.
• Lead bi-weekly engagement calls and provide thorough meeting recaps.

Skills

Account management

Upselling

Cross-selling

Executive presence

Communication

Time management

Presentation skills

MS Office

Education

BS/BA or equivalent

Tools

MS Office

Job description

First Advantage is seeking an Associate Customer Success Partner to manage a portfolio of enterprise accounts, focusing on retention, expansion, and growth. The role requires staying current with FA solutions and collaborating with cross-functional teams to deliver tailored outcomes.

Ideal candidates will have 3–5 years in consultative account management, strong communication skills, and the ability to drive revenue through strategic engagement and contract renewals.