Tech Support Specialist — Growth Path & Night Differential

Trinity Workforce Solutions; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Quarterly performance bonus

Night differential 15%

Career development opportunities

Fair work-life balance

HMO and life insurance for employee &

2 dependents for free

24 Leaves annually

Inside CBD area

Gym, pantry, karaoke room, sleepingQu

Job summary

Trinity Workforce Solutions in the Philippines is seeking a Technical Support Representative / Service Desk to provide first-line help desk support via telephone, chat, email, and self-service portals for hardware, systems, and applications.

The role requires at least 18 months of BPO experience in technical support or service desk, with working knowledge of Windows, Mac, ITSM, networks and infrastructure, plus ticket analysis—all while multi-tasking in a fast-paced shift environment.

Qualifications

• Bachelor's degree in any field.
• At least 18 months of BPO experience in technical support or service desk.
• Working knowledge of Windows, Mac, ITSM, networks and infrastructure.
• Experience on ticket analysis and identifying issue trends.
• Excellent interpersonal, communication and analytical skills.
• Ability to multi-task in a fast-paced environment and willingness to work shifts.

Responsibilities

• Provide first-line telephone, chat, email, and web portal help desk support for hardware, systems, subsystems, and applications.
• Answer questions about installation, operation, configuration, customization and usage of products.
• Apply basic diagnostic techniques to identify problems and propose solutions.
• Escalate complex issues to higher levels within the organization.

Skills

Communication

Analytical thinking

Multitasking

Interpersonal skills

Education

Bachelor's degree

Tools

Windows

Mac

ITSM

Job description

Trinity Workforce Solutions in the Philippines is seeking a Technical Support Representative / Service Desk to provide first-line help desk support via telephone, chat, email, and self-service portals for hardware, systems, and applications.

The role requires at least 18 months of BPO experience in technical support or service desk, with working knowledge of Windows, Mac, ITSM, networks and infrastructure, plus ticket analysis—all while multi-tasking in a fast-paced shift environment.