IT Operations Service Desk Voice Specialist

Accenture in the Philippines; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Tech Support Practitioner to provide service desk voice support to clients and accurately define issues for rapid resolutions. You will use deep product knowledge and strong communication to keep systems running smoothly and meet high service standards.

The role requires expert problem-solving, English proficiency, and a solid background in IT operations with experience in ticketing and remote support tools.

Qualifications

• Expert proficiency in service desk voice support.
• Proficiency in English.
• Strong understanding of IT operations and support processes.
• Experience with ticketing systems and remote support tools.
• Ability to troubleshoot and resolve technical issues in a timely manner.

Responsibilities

• Provide service desk voice support to clients and define issues clearly.
• Design resolutions based on deep product knowledge.
• Maintain world-class systems through effective communication and problem-solving.
• Collaborate with cross-functional teams to ensure timely resolution of client issues.

Skills

Service desk voice support

English proficiency

IT operations knowledge

Ticketing systems

Remote support tools

Troubleshooting

Education

IT/CS degree or related field

Tools

Ticketing systems

Remote support tools

Job description

Accenture in the Philippines is seeking an Application Tech Support Practitioner to provide service desk voice support to clients and accurately define issues for rapid resolutions. You will use deep product knowledge and strong communication to keep systems running smoothly and meet high service standards.

The role requires expert problem-solving, English proficiency, and a solid background in IT operations with experience in ticketing and remote support tools.