Tech Support Specialist - Customer Solutions

Our Home; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions.

The role requires documenting interactions, escalating complex problems when needed, and delivering professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues with step-by-step resolutions.
• Document interactions and customer progress for quality and accountability.
• Escalate complex problems when needed to ensure timely resolution.
• Deliver professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.

Job description

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions.

The role requires documenting interactions, escalating complex problems when needed, and delivering professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.