Technical Support Specialist — Inbound & Troubleshooting

OurHome; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

OurHome in Metro Manila, Taguig is seeking a customer support specialist to handle inbound inquiries about our technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step procedures.

You will provide accurate information, document interactions in our systems, escalate complex issues as needed, and strive to meet quality, productivity, and customer-satisfaction targets with a professional,

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Skills

Customer support

Troubleshooting

Technical knowledge

Documentation

Escalation

Job description

OurHome in Metro Manila, Taguig is seeking a customer support specialist to handle inbound inquiries about our technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step procedures.

You will provide accurate information, document interactions in our systems, escalate complex issues as needed, and strive to meet quality, productivity, and customer-satisfaction targets with a professional,