Tech & Consumer Electronics Support Specialist

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer support agent to assist with technology and consumer electronics inquiries, troubleshooting, and order/service requests. The role emphasizes professional, efficient service and accurate documentation.

Responsibilities include handling product questions, providing technical guidance, processing orders, returns, updating account information, and upholding company policies and quality standards.

Qualifications

• High School graduate or equivalent required.
• Preferably experience in customer service or BPO.
• Strong communication and interpersonal skills.
• Basic knowledge of technology and consumer electronics.

Responsibilities

• Handle customer inquiries regarding technology and consumer electronics products
• Provide product information, troubleshooting assistance, and technical guidance
• Process orders, service requests, returns, and other customer concerns
• Resolve customer issues accurately and efficiently
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards
• Deliver professional and excellent customer service

Skills

Customer service

Communication skills

Interpersonal skills

Tech knowledge

Education

High School Diploma or equivalent

Job description

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer support agent to assist with technology and consumer electronics inquiries, troubleshooting, and order/service requests. The role emphasizes professional, efficient service and accurate documentation.

Responsibilities include handling product questions, providing technical guidance, processing orders, returns, updating account information, and upholding company policies and quality standards.