Customer Service Pro - Solutions & Empathy

Ubiquity; Iloilo City; On-site; PHP 201,000 - 301,000; Full time

Job summary

Ubiquity in Iloilo, Philippines, is hiring a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes Head, Heart, and Hustle—building connections, showing genuine care, and delivering excellence while meeting key performance metrics.

Qualifications

• At least SHS/High School Graduate.
• Preferably with 6 months BPO experience.
• Exceptional communication skills—verbal and written.
• Problem-solving and quick thinking.
• Ability to work under pressure with a positive demeanor.
• Willingness to learn new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—training provided.

Responsibilities

• Provide accurate, efficient, and personalized solutions to customers via phone, email, or chat.
• Troubleshoot issues and resolve using company knowledge and tools.
• Learn about products, services, and processes to improve customer experience.
• "Head": leverage expertise to deliver solutions.
• "Heart": build genuine connections and brand ambassador behavior.
• "Hustle": meet or exceed performance metrics and collaborate to improve processes.

Skills

Communication skills

Problem-solving

Under pressure

Adaptability

Education

SHS/High School Graduate

Job description

Ubiquity in Iloilo, Philippines, is hiring a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed. You will handle inquiries via phone, email, or chat, troubleshoot issues, and continuously learn about our products and processes to enhance the customer experience.

The role emphasizes Head, Heart, and Hustle—building connections, showing genuine care, and delivering excellence while meeting key performance metrics.