Customer Service Specialist Onsite — Growth & Impact

TTEC; Iloilo City; On-site; PHP 240,000 - 340,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TeleTech Holdings, Inc. in Iloilo is seeking a Customer Service Representative to join our onsite team. You’ll be the frontline contact for customers, providing helpful, empathetic support and resolving issues to deliver exceptional experiences.

From day one you’ll receive training and coaching from a global team, with opportunities for growth in a friendly, inclusive culture that values service excellence and clear communication, all while working onsite during standard hours in Iloilo.

Qualifications

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Verbal communication

Business writing

Product knowledge

Computer experience

Education

Senior high school or two years in college

Tools

CRM knowledge

Job description

TeleTech Holdings, Inc. in Iloilo is seeking a Customer Service Representative to join our onsite team. You’ll be the frontline contact for customers, providing helpful, empathetic support and resolving issues to deliver exceptional experiences.

From day one you’ll receive training and coaching from a global team, with opportunities for growth in a friendly, inclusive culture that values service excellence and clear communication, all while working onsite during standard hours in Iloilo.