Tech Support Specialist: Connectivity Help & Growth

Sutherland; Angeles; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Incentives

Virtual support

Career development

Job summary

Sutherland is seeking a customer support specialist to assist clients via phone, chat, and email, addressing inquiries, providing clear explanations, and ensuring a smooth, positive service experience for every interaction.

You will troubleshoot connectivity issues, update records in the system, educate customers on policies, and offer value-added services while maintaining professional, patient communication across programs.

Qualifications

• Support customers via phone, chat, and email across queries.
• Understand concerns and provide timely resolutions.
• Troubleshoot connectivity issues and guide users.
• Update customer records and transactions in the system.
• Offer value-added services and recommendations to customers.
• Educate customers on policies and procedures to build trust.

Responsibilities

• Provide multi-channel customer support.
• Troubleshoot connectivity and internet issues.
• Update customer records in the system.
• Educate customers on relevant policies and procedures.

Skills

Customer service

Troubleshooting

Multitasking

AI tools

MS Office

Communication

Education

High school diploma

Two-year college degree preferred

Tools

Email clients

Network diagnostics tools

Job description

Sutherland is seeking a customer support specialist to assist clients via phone, chat, and email, addressing inquiries, providing clear explanations, and ensuring a smooth, positive service experience for every interaction.

You will troubleshoot connectivity issues, update records in the system, educate customers on policies, and offer value-added services while maintaining professional, patient communication across programs.