Tech Support & Solutions Sales Specialist

Asurion, LLC; Mabalacat; In loco; PHP 446.000 - 781.000; Tempo pieno

Descrizione del lavoro

Asurion is a global tech solutions provider seeking a committed customer support specialist to assist customers with devices and digital products. You will handle inquiries via calls, chat, and email, resolving issues and guiding customers through tech setups.

The role emphasizes empathy, resilience, and the ability to learn quickly, with opportunities to contribute to customer satisfaction metrics and cross-team collaboration.

Competenze

• Minimum high school diploma or equivalent.
• 1 year of BPO technical support experience is required.
• 6 months of BPO Sales experience is required.
• Proven experience in supporting others with mobile technology and other devices (e.g. laptops, tablets, smartphones).

Mansioni

• Handle service requests ensuring compliance with policies and take effective notes on calls.
• Provide technical expertise on inbound calls, website, chat, or email to resolve device/software issues.
• Identify customers in line with regulatory requirements.
• Ensure interactions meet HERO quality framework and achieve high NPS.
• Make product/service recommendations that fit customer needs.
• Maintain up-to-date knowledge of technology and device releases.

Conoscenze

Customer service

Empathy

Tech savvy

Problem solving

Team player

Formazione

High school diploma

Descrizione del lavoro

Asurion is a global tech solutions provider seeking a committed customer support specialist to assist customers with devices and digital products. You will handle inquiries via calls, chat, and email, resolving issues and guiding customers through tech setups.

The role emphasizes empathy, resilience, and the ability to learn quickly, with opportunities to contribute to customer satisfaction metrics and cross-team collaboration.