Non-Voice Customer Support Specialist - Growth & Perks

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO from day one

Full-time employment

Job summary

Ugnay Solutions Philippines is seeking a dedicated customer support professional for a full-time role supporting a global leader in customer engagement solutions. You will handle inquiries across channels and provide accurate, well-written responses while maintaining professionalism.

The position requires at least 6 months of relevant experience, strong typing and written communication, and the ability to stay composed under pressure.

Qualifications

• At least 6 months of relevant industry experience.
• Good typing and written communication skills.
• Patience, empathy, and solid stress management skills.
• Ability to adapt quickly under pressure and solve problems on the fly.

Responsibilities

• Handle customer inquiries and concerns across multiple communication channels
• Provide accurate, timely, and well written responses to resolve customer issues
• Manage a rotating schedule that includes weekends, holidays, and shifting hours
• Maintain composure and professionalism, especially during high pressure interactions
• Work with the team to identify and resolve recurring customer concerns

Skills

Typing

Written communication

Patience

Empathy

Stress management

Problem solving

Job description

Ugnay Solutions Philippines is seeking a dedicated customer support professional for a full-time role supporting a global leader in customer engagement solutions. You will handle inquiries across channels and provide accurate, well-written responses while maintaining professionalism.

The position requires at least 6 months of relevant experience, strong typing and written communication, and the ability to stay composed under pressure.