BPO Technical Support Representative | ₱20K–₱25K | 6 Months Exp

Ugnay Solutions Philippines; San Juan; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Salary bonuses

Stable accounts

Supportive environment

Career growth

Long-term opportunities

Job summary

Ugnay Solutions Philippines is seeking motivated Technical Support Representatives to join our growing team in the Philippines. If you have at least 6 months of BPO or technical support experience and enjoy helping customers troubleshoot issues and find effective solutions, we'd love to hear from you.

You will handle customer calls, assist with technical inquiries, identify and troubleshoot problems, document interactions, and uphold our quality standards, with opportunities for growth in a

Qualifications

• At least 6 months of BPO/technical support experience.
• Good English communication skills.

Responsibilities

• Handle customer calls professionally
• Assist customers with technical inquiries, issues, and concerns
• Identify and troubleshoot technical problems
• Provide accurate information and appropriate technical solutions
• Guide customers through step-by-step troubleshooting procedures
• Resolve technical concerns while maintaining a positive customer experience
• Document customer interactions and troubleshooting steps accurately
• Follow company policies, procedures, and quality standards

Skills

BPO/Tech support experience

Good English

Typing 35 WPM

Onsite willingness

Job description

About the role

We're looking for motivated, customer-focused, and technically inclined Technical Support Representatives to join our growing team. If you have at least 6 months of BPO or technical support experience and enjoy helping customers troubleshoot issues and find effective solutions, we'd love to hear from you. Join a stable and supportive work environment where your performance is recognized, rewarded, and given opportunities for growth.

Key responsibilities

• Handle customer calls professionally
• Assist customers with technical inquiries, issues, and concerns
• Identify and troubleshoot technical problems
• Provide accurate information and appropriate technical solutions
• Guide customers through step-by-step troubleshooting procedures
• Resolve technical concerns while maintaining a positive customer experience
• Document customer interactions and troubleshooting steps accurately
• Follow company policies, procedures, and quality standards

About you

• At least 6 months of BPO Technical Support, IT Support, Help Desk, Service Desk, or related technical experience
• Good English communication skills
• Basic computer and technical troubleshooting skills
• Customer-focused and professional personality
• Minimum typing speed of 35 WPM
• Willing to work onsite
• Willing to work on shifting schedules, weekends, and holidays
• Looking for a stable, long-term career opportunity

Benefits

• HMO coverage
• Salary increase and/or performance bonuses
• Stable accounts
• Supportive and non-toxic work environment
• Career growth and development opportunities
• Long-term employment opportunities

About us

Ugnay Solutions Philippines is an IT consulting and professional introduction company working with local and international partners to connect qualified professionals with career opportunities.