Technical Support

Concentrix; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Makati is seeking a Technical Support Specialist to provide technical assistance to customers over the phone and via email. Responsibilities include effective communication, issue resolution through troubleshooting, and ensuring high customer satisfaction. The ideal candidate will have at least one year of experience in technical support, strong computer skills, and excellent communication abilities. Join a dynamic team focused on delivering exceptional customer experiences.

Qualifications

• Minimum of 1 year of Technical Support experience.
• Solid computer skills and ability to learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills.
• Ability to work in a fast-paced, busy Customer / Tech Support team.
• Experience with browsers, spreadsheets, and basic troubleshooting.
• Hungry to learn and creative in problem-solving.
• Previous Phone Support experience is a plus.

Responsibilities

• Communicate with customers via inbound phone calls.
• Provide follow-up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Deliver an exceptional customer experience.

Skills

Technical Support experience

Computer skills

Phone presence

Communication skills

Problem-solving

Job description

Technical Support Specialist – Concentrix Makati, National Capital Region, Philippines

Concentrically support customers by providing technical assistance over the phone and through email, ensuring a high level of customer satisfaction.

Responsibilities

• Communicate with customers via inbound phone calls.
• Provide follow-up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Deliver an exceptional customer experience, ensuring customers leave satisfied.

Qualifications

• Minimum of 1 year of Technical Support experience.
• Solid computer skills and ability to learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills.
• Ability to work in a fast‑paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents; ability to troubleshoot and resolve basic customer issues.
• Hungry to learn, caring towards others, and creative problem‑solving.
• Previous Phone Support experience.
• Knowledge of network infrastructure and connectivity is a plus.
• Passionate about helping the customer; positive, attentive, and committed to resolving situations.

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: IT Services and IT Consulting