Tech Support Specialist — Troubleshooting & Customer Care

Work-1 Manpower Recruitment Services

Pasig

On-site

PHP 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training

Job summary

Work-1 Manpower Recruitment Services in Pasig is seeking a fresh graduate or student for an on-site Technical Support Representative role. The position is full-time and focused on delivering outstanding customer service while assisting clients with technical inquiries.

You will diagnose and resolve hardware and software issues, document interactions, and collaborate with other support teams to deliver timely solutions.

Qualifications

Provide exceptional customer service to assist clients with technical inquiries.
Diagnose and resolve technical hardware and software issues through effective troubleshooting.
Document all interactions with customers for future reference and to enhance service delivery.
Collaborate with other support teams to elevate complex issues to obtain timely solutions.
Educate customers on product features and best practices to optimize usage.

Responsibilities

Ability to manage multiple customer inquiries while maintaining a high level of service.
Strong problem-solving skills and a keen attention to detail.
Excellent communication skills to explain technical issues in a clear manner.
Patience and empathy when addressing customer needs and concerns.
Working Conditions: Ability to work in a fast-paced environment, adapting to changing priorities.

Skills

Customer service

Troubleshooting

Documentation

Collaboration

Communication

Education

Bachelor's degree

Job description

You will diagnose and resolve hardware and software issues, document interactions, and collaborate with other support teams to deliver timely solutions.

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