Call Center Operations Leader — Sales & Service Excellence

Asurion; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive pay and benefits (health,

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to grow your skills

Job summary

Asurion is seeking a Manager, Call Center Operations in Cebu City to lead Supervisors, guide coaching and development, and ensure exceptional service to customers and clients. You will drive sales, optimize processes, and align team performance with Asurion’s core values and contractual requirements.

The role emphasizes coaching, data-driven improvement, and collaboration with HR, Training, Workforce, Marketing and Finance to sustain high performance and customer satisfaction.

Qualifications

• Demonstrates leadership and motivational skills.
• Excellent written and verbal communication with internal and external customers.
• College degree or equivalent experience required.

Responsibilities

• Follows directives of Site Director.
• Drives sales, operational, and customer service metrics by motivating Supervisors and teams.
• Coaches Supervisors to meet and exceed call center and sales goals.

Skills

Leadership

Communication

Sales focus

Coaching

Problem solving

Education

College degree or equivalent

Tools

ACD

Workforce management

Quality management tools

MS Office

Job description

Asurion is seeking a Manager, Call Center Operations in Cebu City to lead Supervisors, guide coaching and development, and ensure exceptional service to customers and clients. You will drive sales, optimize processes, and align team performance with Asurion’s core values and contractual requirements.

The role emphasizes coaching, data-driven improvement, and collaboration with HR, Training, Workforce, Marketing and Finance to sustain high performance and customer satisfaction.