Tech Support Call Center Lead - Coach & Drive Sales

Asurion; Mabalacat; On-site; PHP 420,000 - 660,000; Full time

Job summary

Asurion in the Philippines seeks a Call Center Supervisor to organize and direct daily activities of Representatives, coaching them to deliver excellent customer service and sales results. The role includes monitoring metrics, guiding reps on product knowledge, and resolving issues to meet client contracts.

You will drive performance through training, feedback, and data-driven plans, ensuring adherence to policies while maintaining high engagement and quality standards across the team.

Qualifications

• Bachelor's or Associate degree required.
• Minimum 2 years in a management role in a call center.
• Proven track record of building teams and exceeding client expectations.

Responsibilities

• Organize and direct daily activities of Representatives and coach them toward goals.
• Drive sales, quality, and customer service metrics with regular feedback.
• Ensure Representatives master product knowledge and service standards.
• Utilize data to create action plans for improving performance and efficiency.
• Coordinate with other supervisors and support functions to meet SLAs.

Skills

Team leadership

Coaching

Sales orientation

Excellent communication

Data analysis

Time management

Customer service

Training

Education

Bachelor's degree

Associate degree

Tools

Call center software

Typing speed 25–35 wpm

Job description

Asurion in the Philippines seeks a Call Center Supervisor to organize and direct daily activities of Representatives, coaching them to deliver excellent customer service and sales results. The role includes monitoring metrics, guiding reps on product knowledge, and resolving issues to meet client contracts.

You will drive performance through training, feedback, and data-driven plans, ensuring adherence to policies while maintaining high engagement and quality standards across the team.