Director, Call Center Ops & Customer Solutions

Asurion; Santa Rosa; On-site; PHP 4,944,376 - 7,416,564; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement savings plan

Paid time off

Continuing education support

Ongoing training opportunities

Job summary

Asurion in Santa Rosa, Philippines, is seeking a Director of Call Center Operations to lead a large team focused on delivering exceptional customer service and operational performance. You will be tasked with managing daily operations, developing a growth strategy, and ensuring high levels of employee engagement.

The ideal candidate possesses strong leadership and analytical skills with experience in driving sales and managing a budget. Benefits include competitive pay, health coverage, and ongoing education support.

Qualifications

• Proven record of managing high-volume call centers.
• Strong analytical skills to evaluate performance metrics.
• Experience in driving sales and operational metrics.

Responsibilities

• Lead a team of over 500 call center agents.
• Drive customer service excellence through performance metrics.
• Develop a Call Center growth strategy and manage budgets.

Skills

Sales behaviors

Customer service capabilities

Data analysis

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

Asurion in Santa Rosa, Philippines, is seeking a Director of Call Center Operations to lead a large team focused on delivering exceptional customer service and operational performance. You will be tasked with managing daily operations, developing a growth strategy, and ensuring high levels of employee engagement.

The ideal candidate possesses strong leadership and analytical skills with experience in driving sales and managing a budget. Benefits include competitive pay, health coverage, and ongoing education support.