Director, Call Center Ops & Customer Solutions

Asurion; Cebu City; On-site; PHP 4,920,049 - 7,380,074; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Continuing education support

Ongoing training to develop skills

Job summary

Asurion is seeking a dynamic Director of Call Center Operations in Cebu City to lead over 500 call center agents. This role focuses on driving customer service excellence, establishing a positive work culture, and achieving operational efficiency.

The ideal candidate will spearhead performance improvements, conduct employee reviews, and foster relationships with stakeholders while managing budgets and driving sales metrics.

This position offers competitive pay and benefits including health, paid time off, and ongoing training.

Qualifications

• Experience leading large teams in a call center environment.
• Strong understanding of call center operations and customer service metrics.
• Ability to conduct performance reviews and provide constructive feedback.

Responsibilities

• Lead and manage a team of over 500 call center agents.
• Drive sales and customer service metrics effectively.
• Evaluate and report on key performance metrics.

Skills

Leadership

Sales performance

Customer service

Data analysis

Team motivation

Job description

Asurion is seeking a dynamic Director of Call Center Operations in Cebu City to lead over 500 call center agents. This role focuses on driving customer service excellence, establishing a positive work culture, and achieving operational efficiency.

The ideal candidate will spearhead performance improvements, conduct employee reviews, and foster relationships with stakeholders while managing budgets and driving sales metrics.

This position offers competitive pay and benefits including health, paid time off, and ongoing training.