Customer Service Representative | No BPO Experience Needed | Quezon City

Metacom Careers; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Customer Service Representative for a voice-based account. No call center experience is required and paid training is provided. This onsite role in Manila offers a structured start for graduates seeking their first BPO opportunity.

You will answer inbound calls, provide product and account information, and document interactions. A college degree, good English, basic computer and typing skills, and a customer-first attitude help you succeed in a shifting schedule,

Qualifications

• College graduate required.
• No prior call center experience required; related experience a plus.
• Strong English communication.
• Basic computer and typing skills.
• Willing to work onsite on a shifting schedule.
• Customer-first attitude and listening skills.

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate product, service, and account information
• Resolve customer concerns and complaints professionally
• Process orders, requests, and account updates
• Document interactions in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex issues when needed

Skills

Good English communication

Basic computer skills

Typing skills

Customer-first attitude

Good listening skills

Willing to work onsite on a shifting"

Education

College Graduate

Job description

• Account Type: Voice

Metacom Careers is hiring a Customer Service Representative (CSR) for a voice-based account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle calls, customers, and performance targets without prior experience. The good news: no call center experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting a Customer Service Career Can Feel Intimidating, Especially When You're Not Used To Handling Customer Calls. You May Be Asking Yourself

• “What if I don't have BPO experience?”
• “What if I don't know how to handle difficult customers?”
• “Can I really learn to manage calls and meet targets?”
• “Will I be trained before handling actual customers?”

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Customer Service Representative.

Job Details

• Position: Customer Service Representative
• Account Type: Voice
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate product, service, and account information
• Resolve customer concerns and complaints professionally
• Process orders, requests, and account updates
• Document interactions in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex issues when needed

Qualifications

• College Graduate
• No call center experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Willing to work onsite on a shifting schedule
• Customer-first attitude and good listening skills

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live calls
• Build confidence in customer communication and problem-solving
• Develop skills in handling customer concerns professionally
• Gain real-world experience in a high-demand customer service role
• Clear path to Team Lead, QA, or Trainer roles