Technical Support Representative - Entry-Level - Up to 25k l QC

Metacom Careers; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers in Quezon City is hiring Technical Support Representatives at entry level. No call center experience required; paid training provided. Start your BPO career with an opportunity to troubleshoot basic tech issues and assist customers.

This onsite role offers a shifting schedule with up to ₱25,000 monthly, HMO from Day 1, and opportunities for growth into QA, training, or leadership.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Basic computer skills and familiarity with common technology.
• Good problem-solving skills and attention to detail.
• Willing to learn technical processes and troubleshooting procedures.
• Willing to work onsite in Quezon City on a shifting schedule.
• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets

Skills

Problem solving

Attention to detail

Willingness to learn

Basic computer skills

Education

College graduate

Job description

Technical Support Representative - Entry-Level - Up to 25k l QC

On-site - Quezon City No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Technical Support Representative – Entry-Level – Up to ₱25K | QC

Metacom Careers is hiring Technical Support Representatives in Quezon City! Start your BPO career with an entry-level technical support opportunity. If you're a college graduate with good communication skills and an interest in technology, this could be your chance to get started. No call center experience is required, and paid training is provided.

Worried about having no technical support experience? Don't be! With proper training and coaching, you can learn how to troubleshoot customer concerns, explain solutions clearly, and build confidence in handling calls.

• Position: Technical Support Representative
• Account Type: Voice / Technical Support
• Location: Quezon City (QC)
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Salary: Up to ₱25,000
• Experience: Entry-Level; No Call Center Experience Required
• Education: College Graduate

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Basic computer skills and familiarity with common technology.
• Good problem-solving skills and attention to detail.
• Willing to learn technical processes and troubleshooting procedures.
• Willing to work onsite in Quezon City on a shifting schedule.
• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers?

• Entry-level opportunity for aspiring BPO professionals.
• Earn up to ₱25K per month.
• Receive paid training and coaching.
• Develop technical troubleshooting and customer service skills.
• Gain valuable BPO experience.
• Explore future opportunities in quality assurance, training, or team leadership.

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