Technical Support Representative - Entry-Level - Up to 25k l QC

Metacom Careers; Quezon City; On-site; PHP 152,000 - 182,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Career growth opportunities

Job summary

Metacom Careers is seeking an entry-level Technical Support Representative in Quezon City to handle inbound calls, troubleshoot basic tech issues, and assist customers with clear, professional guidance. Paid training and onsite work support career growth in the BPO field.

The role requires a college graduate with good English, basic computer skills, and a willingness to learn technical processes; shifting schedule and onsite work in QC are part of the job.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Good English communication skills.
• Basic computer skills and familiarity with common technology.
• Willing to learn technical processes.

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer skills

Willingness to learn tech

Problem-solving

Education

College graduate

Job description

Technical Support Representative – Entry-Level – Up to ₱25K | QC

Metacom Careers is hiring Technical Support Representatives in Quezon City!

Start your BPO career with an entry-level technical support opportunity. If you're a college graduate with good communication skills and an interest in technology, this could be your chance to get started.

No call center experience is required, and paid training is provided.

Start Your BPO Career Today

Worried about having no technical support experience? Don't be! With proper training and coaching, you can learn how to troubleshoot customer concerns, explain solutions clearly, and build confidence in handling calls.

Job Details

• Position: Technical Support Representative
• Account Type: Voice / Technical Support
• Location: Quezon City (QC)
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Salary: Up to ₱25,000
• Experience: Entry-Level; No Call Center Experience Required
• Education: College Graduate

Responsibilities

• Answer inbound calls and assist customers with technical inquiries.
• Troubleshoot basic technical issues and provide step-by-step instructions.
• Help resolve device, connectivity, account, and service concerns.
• Explain technical information in a clear and professional manner.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Qualifications

• College graduate.
• No call center experience required; related experience is an advantage.
• Good English communication skills.
• Basic computer skills and familiarity with common technology.
• Good problem-solving skills and attention to detail.
• Willing to learn technical processes and troubleshooting procedures.
• Willing to work onsite in Quezon City on a shifting schedule.

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
• Career growth opportunities

Why Join Metacom Careers?

• Entry-level opportunity for aspiring BPO professionals.
• Earn up to ₱25K per month.
• Receive paid training and coaching.
• Develop technical troubleshooting and customer service skills.
• Gain valuable BPO experience.
• Explore future opportunities in quality assurance, training, or team leadership.