Tech-Savvy Customer Support Specialist

Enshored; Pasig; On-site; PHP 290,000 - 469,000; Full time

Job summary

Enshored is seeking a customer service specialist to handle email, tickets, chat, and calls in a high-volume environment. You will identify customer needs, research issues, and provide clear, actionable solutions while maintaining data accuracy and upholding SLA expectations.

The role emphasizes strong English communication, attention to detail, and teamwork in a fast-paced setting within Metro Manila. Training and career growth are highlighted as part of our culture.

Qualifications

• Completed at least 2 years of college education.
• Experience in customer service is preferred (minimum 1 year).
• Strong command of English, both written and spoken.
• Ability to work in high-volume email/calls/chats with quality standards.

Responsibilities

• Provide customer service via email/tickets, chat, and calls.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Process requests and update information in the database.
• Document information per standard operating procedures.
• Meet client KPIs and SLAs with speed and accuracy.
• Communicate positively with team members, customers, and partners.

Job description

Enshored is seeking a customer service specialist to handle email, tickets, chat, and calls in a high-volume environment. You will identify customer needs, research issues, and provide clear, actionable solutions while maintaining data accuracy and upholding SLA expectations.

The role emphasizes strong English communication, attention to detail, and teamwork in a fast-paced setting within Metro Manila. Training and career growth are highlighted as part of our culture.