Tech-Savvy Customer Service Specialist (Email & Chat)

Helpware; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Helpware in the Philippines is seeking a Customer Service Representative to handle email and chat inquiries, guiding customers with knowledge and a passion for technology to deliver an excellent experience.

You will troubleshoot a variety of issues, explain steps clearly, and adapt your communication to each customer. Strong English skills (C1) and at least one year in customer service are required, with familiarity in email/chat support and office tools a plus.

Qualifications

• Strong in spoken and written English (C1).
• At least 1 year of professional customer service or equivalent customer-facing experience.
• Experience supporting customers via email and/or chat.
• Ability to tailor communication to different audiences and to work independently in a fast-paced environment.
• Excellent problem-solving and ownership of customer experience, including issue resolution.

Responsibilities

• Handle customer inquiries via email and chat to provide guidance and resolve issues.
• Explain steps clearly and patiently to customers, offering an outstanding customer experience.
• Navigate a technical environment and collaborate with teammates to address complex issues.

Skills

English (C1)

Customer service (1y)

Email & chat support

Communication skills

Independent work

Tools

Office 365

Zendesk

ServiceDesk

Freshdesk

Job description

Helpware in the Philippines is seeking a Customer Service Representative to handle email and chat inquiries, guiding customers with knowledge and a passion for technology to deliver an excellent experience.

You will troubleshoot a variety of issues, explain steps clearly, and adapt your communication to each customer. Strong English skills (C1) and at least one year in customer service are required, with familiarity in email/chat support and office tools a plus.