Tech-Savvy Customer Support Specialist (Email & Chat)

Helpware Inc; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Helpware Inc. is a technology-driven company with global offices, including in the Philippines. Our Philippines team is growing and we're looking for Customer Service Representatives to join us, handling email and chat support with a focus on customer experience.

You’ll need strong English communication, problem-solving skills, and the ability to multi-task across systems to resolve technical issues gently and efficiently.

Qualifications

• Strong in spoken and written English (C1).
• Minimum 1 year professional customer service experience or equivalent.
• Experience supporting customers via email and/or chat.
• Passion for customer service and ownership of the customer experience.

Responsibilities

• Provide email and chat support to customers.
• Explain solutions step by step with patience and clarity.
• Deliver a positive customer experience and resolve issues efficiently.

Skills

English proficiency (C1)

Customer service experience

Email & chat support

Tools

Zendesk

Freshdesk

ServiceDesk

Office 365

Job description

Helpware Inc. is a technology-driven company with global offices, including in the Philippines. Our Philippines team is growing and we're looking for Customer Service Representatives to join us, handling email and chat support with a focus on customer experience.

You’ll need strong English communication, problem-solving skills, and the ability to multi-task across systems to resolve technical issues gently and efficiently.