Healthcare CX Associate — Concierge & Onboarding

Enshored; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Enshored is seeking a customer support specialist to join our team in Pasig, Philippines. You will respond to inquiries across email, phone, SMS, and other channels with a professional tone, helping new subscribers and members onboard and resolve issues promptly.

Ideal candidates have 2+ years in customer-facing roles, strong writing and problem-solving skills, and an ability to work autonomously in a fast-paced environment. This is an onsite role with a quiet workspace and reliable internet.

Qualifications

• 2+ years of work experience.
• 1+ year in a customer-facing support role (remote health-related experience preferred).
• Ability to balance fast-paced execution with attention to detail and quality.
• Excellent organizational skills and teamwork.
• Experience with Zendesk preferred.
• Strong writing, grammar, and communication skills.
• Customer-first mindset; strong phone/escalation skills preferred.
• Willingness to work autonomously in a remote setting; remote experience preferred.

Responsibilities

• Respond to customer inquiries across email, phone, SMS, and other messaging systems with excellent tone, grammar, and spelling.
• Actively engage new subscribers and members to ensure onboarding success and ongoing support.
• Anticipate and address member concerns with empathy and deliver an exceptional journey.
• Resolve issues in a personalized, accurate, and timely manner.
• Provide concierge guidance related to products and services.
• Become an expert in Lifeforce systems, processes, products, and services.
• Complete trainings and up-trainings as needed.
• Maintain discretion when dealing with customer issues.
• Strive to meet and exceed performance targets.
• Report on customer trends and feedback.
• Complete occasional overtime to maintain SLAs.

Skills

Customer support

Written communication

Problem solving

Attention to detail

Remote work

Time management

Autonomous work

Tools

Zendesk

Job description

Enshored is seeking a customer support specialist to join our team in Pasig, Philippines. You will respond to inquiries across email, phone, SMS, and other channels with a professional tone, helping new subscribers and members onboard and resolve issues promptly.

Ideal candidates have 2+ years in customer-facing roles, strong writing and problem-solving skills, and an ability to work autonomously in a fast-paced environment. This is an onsite role with a quiet workspace and reliable internet.