Tech-Savvy Customer Support Specialist

Sunland Development Corp; Bulacan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Sunland Development Corp in the Philippines is seeking a customer service representative to maintain relationships by responding to inquiries and documenting actions. The role involves studying products, processing inquiries, updating customer records, and suggesting process improvements.

The ideal candidate has strong communication skills, 1–2 years relevant experience, and proficiency with Microsoft Office.

Qualifications

• College graduates welcome to apply.
• Strong customer service and communication skills.
• 1–2 years of experience in a related field.
• Tech-savvy and proficient with Microsoft Office.
• Willingness to be assigned in Meycauayan, Bulacan.

Responsibilities

• Maintains customer relationships by responding to inquiries and documenting actions.
• Prepares for customer inquiries by studying products, services, and processes.
• Responds to inquiries by gathering and researching information, and forwarding it.
• Records inquiries by documenting in customers' accounts.
• Improves service quality by suggesting process improvements.
• Updates knowledge by participating in educational opportunities.
• Completes related tasks to support the organization's mission.

Skills

Customer service

Communication skills

Tech savvy

Microsoft Office

Education

No degree required

Job description

Sunland Development Corp in the Philippines is seeking a customer service representative to maintain relationships by responding to inquiries and documenting actions. The role involves studying products, processing inquiries, updating customer records, and suggesting process improvements.

The ideal candidate has strong communication skills, 1–2 years relevant experience, and proficiency with Microsoft Office.