Customer Service Specialist - Quick, Friendly Support

Recruitify_HR; Quezon; On-site; PHP 391,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking an experienced customer service professional in the Philippines to address inquiries, provide product information, process orders and returns, and maintain accurate records.

You will collaborate with team members to meet departmental goals, utilize customer service software and MS Office, and ensure timely updates to customers. 3–5 years of related experience and strong communication skills are required.

Qualifications

• Educational qualifications: Diploma in a relevant field or equivalent experience.
• Experience: 3–5 years in customer service or related fields.
• Skills: Strong verbal and written communication skills.
• Proficiency: Proficient in using customer service software and MS Office.
• Qualities: Patience and empathy when dealing with customers.

Responsibilities

• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Assist customers with product information, orders, and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and improve customer satisfaction.
• Utilize computer systems and software to track customer requests and provide updates.

Skills

Verbal communication

Written communication

Patience

Empathy

Multitasking

Education

Diploma

Tools

MS Office

Customer service software

Job description

Recruitify_HR is seeking an experienced customer service professional in the Philippines to address inquiries, provide product information, process orders and returns, and maintain accurate records.

You will collaborate with team members to meet departmental goals, utilize customer service software and MS Office, and ensure timely updates to customers. 3–5 years of related experience and strong communication skills are required.