IT Operations Specialist — Hands-On Tech & Support

Concentrix; Makati; On-site; PHP 312,000 - 469,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations to provide basic system-level support for a multi-user operating system, hardware and software tools. The role covers installation, configuration, maintenance and basic troubleshooting of desktops, phones and related accessories.

You will coordinate with engineering teams, perform telephony support, hardware and software upgrades, and ensure antivirus and patch updates across sites.

Qualifications

• Basic system-level support for a multi-user operating system, hardware and software tools.
• Troubleshoot desktops, phones and related accessories.
• Install and configure hardware and software; perform upgrades.
• Maintain antivirus definitions and apply Microsoft patches as directed.
• Prepare, maintain and submit inventory reports by site and system.
• Perform onsite server backups and routine safety checks.
• Attend 1:1 meetings with manager.

Responsibilities

• Coordinate as smart hands with portfolio and engineering teams.
• Provide basic telephony support for installation and troubleshooting of telephone sets and voicemail.
• Perform hardware/software upgrades to peripheral equipment.
• Address break/fix engagements for technology issues.
• Maintain inventory records and reports.
• Ensure antivirus updates and patches are current.
• Conduct onsite server backups.
• Complete mandatory training within the timeframe.

Skills

System support

Desktop troubleshooting

Telephony support

Hardware upgrades

Software upgrades

Inventory reporting

Antivirus/patch management

On-site maintenance

Job description

Concentrix is seeking a Technical Representative, IT Operations to provide basic system-level support for a multi-user operating system, hardware and software tools. The role covers installation, configuration, maintenance and basic troubleshooting of desktops, phones and related accessories.

You will coordinate with engineering teams, perform telephony support, hardware and software upgrades, and ensure antivirus and patch updates across sites.