IT Operations Specialist - Hands-on Tech & Telephony

Concentrix; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations (TCF) to provide basic system-level support, hardware and software upkeep, and installation services for a multi-user environment. You will work with the IT Operations team to keep desktops and related devices functioning smoothly.

The role emphasizes basic troubleshooting, device maintenance, and adherence to security and patching guidelines within a fast-paced, global services setting.

Qualifications

• Basic understanding of computer hardware and software.
• Willingness to learn and adapt.
• Strong communication skills.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups.
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements as required by Situation Management for technology-related problems and issues from clients.
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
• Perform backup for the onsite servers.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Job description

Concentrix is seeking a Technical Representative, IT Operations (TCF) to provide basic system-level support, hardware and software upkeep, and installation services for a multi-user environment. You will work with the IT Operations team to keep desktops and related devices functioning smoothly.

The role emphasizes basic troubleshooting, device maintenance, and adherence to security and patching guidelines within a fast-paced, global services setting.