Order Management Specialist - HYBRID

Orkestra Communications; Quezon City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup after full onsite训练

Company-provided equipment

HMO Day 1

Accessible work location with free.par

Weekends off

Work-life harmony

Job summary

Orkestra Communications is seeking a Telecom Sales Operations Specialist – Mobility to manage the end-to-end order process for mobility solutions. You will coordinate with customers, sales teams, carriers, and internal teams to ensure orders are processed accurately and completed on time.

The role requires Excel proficiency, strong communication, and attention to detail, with a hybrid work setup after full onsite training and a focus on delivering excellent service.

Qualifications

• Bachelor’s degree preferred (not required)
• 1+ year experience in order management, sales support, or sales operations
• Experience in telecom, mobility solutions, or B2B sales is highly preferred
• Strong Excel skills (VLOOKUP/XLOOKUP, PivotTables, data validation) and attention to detail

Responsibilities

• Manage telecom sales orders from submission through completion, ensuring accuracy and timely execution.
• Coordinate service activations, device deliveries, and other order requirements.
• Serve as a point of contact for customers, sales teams, carriers, and partners regarding order status.
• Monitor orders and address delays, issues, and escalations.
• Validate order and billing details to ensure accuracy.
• Maintain accurate order records and provide regular status updates and reports.
• Use Microsoft Excel to track orders and analyze data.
• Work with cross-functional teams to resolve issues and ensure smooth order fulfillment.
• Develop understanding of telecom products and mobility solutions.

Skills

Order management

Sales operations

Telecom

Excel

English communication

Attention to detail

Prioritization

CRM (Salesforce)

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

It’s an exciting time to work at Orkestra Communications. Every day, we connect people and organizations through world-class communications support. As technology and communications continue to converge, Orkestra is entering an exciting new era.

Harmony Through Technology.

Job Overview

We are looking for a Telecom Sales Operations Specialist – Mobility to manage and coordinate the end-to-end order process for mobility solutions.

This role works closely with customers, sales teams, carriers, and internal teams to ensure orders are processed accurately and completed on time. Responsibilities include sales order processing, service activations, device deliveries, application enablement, billing validation, and resolving order-related issues.

The ideal candidate has experience in telecom sales support, order management, sales operations, or mobility solutions, with strong attention to detail, communication skills, and proficiency in Microsoft Excel.

What’s in It for You

• Hybrid work setup after full onsite training

• Company-provided equipment

• HMO Day 1

• Accessible work location with free parking

• Weekends off

• A company that promotes work-life harmony

What You’ll Do

• Manage telecom sales orders from submission through completion, ensuring accuracy and timely execution.

• Coordinate service activations, device deliveries, application enablement, and other order requirements.

• Serve as a key point of contact for customers, sales teams, carriers, and partners regarding order status and updates.

• Monitor orders and proactively address delays, issues, and escalations.

• Validate order and billing details to ensure accuracy.

• Maintain accurate order records and provide regular status updates and reports.

• Use Microsoft Excel to track orders, validate information, and analyze data.

• Work with cross-functional teams to resolve issues and ensure smooth order fulfillment.

• Develop a strong understanding of telecom products, mobility solutions, and service offerings.

What You’ll Bring

• Bachelor’s degree preferred but not required.

• At least 1 year of experience in order management, sales support, sales operations, customer operations, or project coordination.

• Experience in telecom, mobility solutions, wireless services, or B2B sales is highly preferred.

• Strong Microsoft Excel skills, including VLOOKUP/XLOOKUP, PivotTables, and data validation (will undergo virtual assessment).

• Strong English communication skills, both written and verbal.

• Excellent attention to detail and organizational skills.

• Strong problem-solving skills and the ability to manage multiple priorities.

• Familiarity with billing processes and sales operations is a plus.

• Experience with CRM tools such as Salesforce is highly advantageous.

• Amenable to US working hours and a hybrid work setup after full onsite training.